BLOOM CARE PLAN – MEMBERSHIP TERMS & CONDITIONS

1. MEMBERSHIP ENROLLMENT

1.1 Eligibility

• You must be 18 years or older to enroll
• Valid credit or debit card required for recurring billing
• Initial consultation and assessment required before enrollment
• Membership begins on the date of first payment

1.2 Membership Tiers

• Bloom Care Plan 18″ – $250/month
• Bloom Care Plan 20″ – $275/month
• Bloom Care Plan 22″ – $295/month
• Bloom Care Plan 24″ – $325/month
• Bloom Care Plan 26″ – $350/month
• Bloom Care Plan 28″ – $375/month

1.3 What's Included

• Professional reinstallation every 3 months (12 weeks)
• New premium European Remy hair every 6 months
• Deep repair treatment before each reinstallation
• Monthly check-up and styling session
• Complimentary birthday styling (annually)
• Exclusive Bloom Box gifts
• Priority booking for all appointments
• Priority emergency repair access (within 48 hours)

2. BILLING & PAYMENTS

2.1 Recurring Charges

• Membership fees are charged automatically on the same day each month
• Your selected payment method will be charged until you cancel
• Billing date is set at enrollment and remains consistent monthly

2.2 Accepted Payment Methods

• Credit cards: Visa, Mastercard, American Express, Discover
• Debit cards with credit card processing capability
• Payment information must be kept current

2.3 Failed Payments

• Failed charges will be retried for 7 consecutive days
• After 7 days, membership is suspended until payment resolved
• Suspended memberships lose scheduled appointments and priority access
• No additional fees will be charged for payment processing issues

2.4 No Refunds

• All monthly membership fees are non-refundable once processed
• Partial month refunds are not available
• Services used during the billing period cannot be refunded

3. CANCELLATION POLICY

3.1 How to Cancel

• Email written notice to: yuliia.bloom.studio@gmail.com
• Call or text: 346-317-4882
• Submit notice in person during appointment
• 30-day advance notice required

3.2 Cancellation Effective Date

• Cancellation takes effect 30 days after written notice received
• You continue to have access to services through your final billing date
• Final payment will be processed on your regular billing date
• No refunds issued for the 30-day notice period

3.3 What Happens to Unused Services

• Scheduled reinstallation appointments must be completed before final billing date
• Unused reinstallation credits expire at cancellation (non-refundable)
• New hair allocated but not yet installed is non-refundable

3.4 No Cancellation Fees

• There are no penalties or fees for canceling membership
• You may cancel at any time for any reason with proper notice

4. MEMBERSHIP PAUSE OPTION

4.1 Pause Eligibility

• Members may pause membership for up to 3 months per calendar year
• Pause requests require 14-day advance written notice
• Must be in good standing (no outstanding payments)

4.2 Pause Terms

• No fees charged during pause period
• Your membership spot and locked-in pricing are maintained
• No services available during pause period
• Paused time does not count toward your 6-month hair replacement schedule

4.3 Reactivation

• Automatic reactivation after pause period ends
• Full monthly fee resumes on scheduled reactivation date
• All membership benefits immediately available upon reactivation

5. APPOINTMENT POLICIES

5.1 Scheduling

• Reinstallations are scheduled by Bloom Studio every 3 months
• You will receive appointment reminders 2 weeks in advance via text and email
• Monthly check-ups can be scheduled at your convenience

5.2 Cancellation & Rescheduling

• 48-hour advance notice required to cancel or reschedule
• We appreciate timely communication to better serve all members
• Rescheduled appointments must be completed within 2 weeks
• Failure to reschedule within 2 weeks = forfeited service (non-refundable)

6. SERVICE QUALITY & CORRECTIONS

6.1 Quality Guarantee

• We guarantee high-quality installation and color matching
• If you're not satisfied, notify us within 72 hours of appointment
• Free technical corrections available (adjusting bonds, repositioning)

6.2 What's NOT Included in Corrections

• Full redo of the service
• Adding extra volume or length beyond your tier
• Changing hair color after installation
• Replacing hair due to client aftercare negligence
• These are considered new services and will be charged separately

6.3 Client Responsibilities

• Follow provided aftercare instructions
• Use recommended hair care products
• Avoid prohibited activities (swimming without protection, excessive heat)
• Notify Bloom Studio immediately of any issues or concerns

6.4 Results Disclaimer

• Individual results may vary based on natural hair type, texture, and condition
• Client's at-home care directly impacts extension longevity and appearance
• Bloom Studio is not responsible for damage caused by improper home care

7. PRICING & RATE PROTECTION

7.1 Locked-In Pricing

• Your membership rate is locked for 12 months from enrollment date
• New members pay current rates; existing members keep their locked rate

7.2 Price Increases

• Annual price adjustments may occur after 12-month lock period
• You will receive 60-day advance written notice of any price increase
• Price increases will not exceed 10% annually
• You may cancel without penalty if you decline the price increase

8. MEMBERSHIP-SPECIFIC REFUND EXCEPTIONS

8.1 Standard Policy

• Monthly fees are non-refundable under normal circumstances

8.2 Exceptions (Refund MAY be considered)

• Medical reasons: Doctor's note required showing you cannot wear extensions
• Relocation: Moving more than 50 miles from Houston metro (proof of address required)
• Service quality issues: Documented within 14 days with photos
• Billing errors: Duplicate charges or incorrect amounts

8.3 Refund Process

• Submit refund request in writing to yuliia.bloom.studio@gmail.com
• Include documentation supporting your request
• Refund decisions made within 14 business days
• Approved refunds processed within 30 days to original payment method

9. HAIR & PRODUCT POLICIES

9.1 Premium European Hair

• All hair provided is premium European Remy human hair
• Hair is custom color-matched to your natural hair
• New hair provided every 6 months as part of membership

9.2 Hair Ownership

• Hair becomes your property once installed
• Removed hair during reinstallation is yours to keep or dispose of
• Hair removal is complimentary if you choose to discontinue extensions

10. PHOTOGRAPHY & MARKETING CONSENT

10.1 Documentation

• Before and after photos taken for service records
• Photos serve as official documentation in case of disputes
• Service photos stored securely for your file

10.2 Marketing Use (Optional)

• Separate consent required for marketing use of your photos
• You may opt in or opt out at any time
• Faces can be blurred upon request
• Marketing consent can be revoked anytime via email

11. MEMBERSHIP BENEFITS

11.1 Priority Access

• Priority booking for all appointment types
• Emergency repair slots available within 48 hours (when possible)
• Access to new services and techniques as they become available

12. DISPUTE RESOLUTION

12.1 Concerns & Complaints

• Contact us immediately with any concerns: yuliia.bloom.studio@gmail.com
• We will work with you to resolve issues within 7 business days
• All disputes must be reported within 30 days of service

12.2 Governing Law

• This agreement is governed by Texas state law
• Disputes resolved in Houston, Harris County, Texas
• Both parties agree to attempt mediation before litigation

13. CHANGES TO TERMS

13.1 Updates

• These terms may be updated periodically
• Members will receive 30-day advance notice of material changes via email
• Continued membership after notice period constitutes acceptance

13.2 Current Terms

• Current version always available at: bloom-studio.beauty/membership-terms
• Last updated date displayed at top of document

14. CONTACT INFORMATION

Bloom Studio Hair Extensions

5353 W Alabama St  Houston, TX 77056

Phone/Text: 346-317-4882  

Email: yuliia.bloom.studio@gmail.com  

Website: bloom-studio.beauty

Hours: Monday-Sunday, 9:00 AM – 10:00 PM

15. ACKNOWLEDGMENT

By enrolling in The Bloom Care Plan, you acknowledge that you have read, understood, and agree to these Membership Terms & Conditions, as well as our:

• Return & Refund Policy (for one-time services)
• Privacy Policy
• General Terms & Conditions